Terms & Conditions

Terms & Conditions

Downloadable Products

Since these are downloadable files, No Refund will be issued unless there is a defect in the design. By downloading these designs, you should be familiar how to transfer designs into your embroidery machine and/or software.

IMPORTANT: You are purchasing digital files which have been manually digitized for embroidery. These are NOT patches or physical products. You need to have an embroidery machine in order use these designs.

These designs are protected under copyright law. They may be used on personal items or items for resale, but the designs cannot be sold, shared or traded or altered in any way.

You are fully responsible for the payment unless evidence is presented  that credit card information was stolen and transaction was truly fraudulent. Filing disputes with credit cards or PayPal for any other reasons including but not limited to

1) Unauthorized transaction

2) Mistake made during the purchase

3) "Not satisfied with the quality" or "not what I expected" or "I changed my mind"

Will result in collection process of 10% accruing every month and added to previous balance. After 3 months account will be forwarded to collection agency and collection will be reported to all 3 major credit reporting agencies. 


Threads

1) Threads are non refundable unless that arrive damaged and you have a proof showing that items were damage during transport.

2) We do not refund Threads due to mistake in color difference. We cannot guarantee that colors shown in our system are the same colors that displayed in your monitor.  It is your responsibility to make sure that Model Number matches your desired selection. The best way to check is to look at the back of the thread and match that number and/or name of the thread to the model number listed on our website.

3) Most threads work on most machines. We do not guarantee that thread that your purchase will work on your machine. Please check with manufacturer to make sure that thread of your choice will work with your machine.

3) We assume no responsibility for damaged machines, fabrics, or losses in delay in shipment.